Total: $0.00
Taxes and shipping calculated at checkout
Frequently Asked Questions
Below FAQ are some common questions from our customers. If you have other enquiries, do ping us via a direct message on our IG or drop us an email via the "Ask Your Questions" below. Thank you!
How long will I receive my order
Once we receive your order, we would check our pieces and do a pre-delivery touch up to ensure the products are of top quality. We typically mail out every Tuesday and Thursday so you will be able to receive it within the week.
I would need to change my order
Please reach out via Instagram direct message at:
https://www.instagram.com/tutu_and_ball.
We will do our best to assist.
All goods once mailed are non-returnable/refundable.
How do I track my order
If you selected "Trackable Shipping" as your shipping option, we would notify you about the tracking details when sent.
I would like to make a custom order
Please check out our "Commission a Piece" section
How long would a commission piece take
It depends on the requirements. Typically from quote to delivery it will take about 14 to 21 working days.
Is there a physical store
No. We are a pure online business.
How can I reach out for assistance
The best way is to message us via Instagram at: https://www.instagram.com/tutu_and_ball/
Do you take corporate orders
Yes, we do. But do note that all our works are handmade and will need a good amount of time should the order be substantial.
Do you have workshops
Yes, we do. Workshops when open will be listed on the menu.
Partnership enquiries
Please message us at: https://www.instagram.com/tutu_and_ball/